Refund policy
Return & Refund Policy – USA Customers
We offer a 30-day return window from the date of delivery. After 30 days, we unfortunately cannot accept returns or offer refunds.
Please review the details below carefully before purchasing.
What We Don’t Refund
We are unable to accept returns or provide refunds if:
- You no longer want the item.
- The product matches the description but wasn’t what you expected.
- The order was placed by mistake or duplicated.
- You experience issues with Wi-Fi, setup, or network connectivity.
What We Do Refund
You are eligible for a full refund if:
- Your item arrives defective, damaged, or faulty.
- Your item was never delivered.
Partial refunds may be issued in limited cases, such as:
- Subscription-related billing errors (if applicable).
- Items not in their original condition (subject to inspection).
Non-Returnable Items
- Gift cards
- Downloadable software
- Personal health and hygiene items
- Hazardous materials or flammable liquids/gases
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at: info@safedoorbellusa.com
Refund Process
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to the original payment method within a few business days.
Delayed or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card company (it may take time to post).
- Contact your bank for processing delays.
Still need help?
Email: info@safedoorbellusa.com
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Gift Orders
If the item was marked as a gift and shipped directly to you, we’ll issue store credit. If the item wasn’t marked as a gift, a refund will be sent to the original buyer.
Return Instructions
To start a return, email info@safedoorbellusa.com for return instructions.
Customers are responsible for paying return shipping.
Shipping fees are non-refundable.
If a refund is issued, return shipping costs may be deducted from the refund amount.